If you’re having trouble submitting a claim, it might be due to incomplete or incorrect information in your application. Ensure all required fields are filled out accurately. Check for any error messages that might indicate what needs to be corrected. If the problem persists, it could be due to a technical issue; try refreshing the page or clearing your browser’s cache.

Ensure that your registration is completed by selecting “Change Profile”. Fill out the form and click “Save”. If your profile is already completed, your registration application might still be awaiting approval from EGIA. Please allow up to 1 business day for this process. You will receive an email notification once your approval has been granted.

Typically, you can expect a decision within 2 business days. You will receive an email notification when your claim has been reviewed and processed. If you haven’t heard back within the expected time frame, you can follow up with the distributor support team for an update. Contact our Distributor Programs Support Team via email at distributorprograms@egia.org or call us at 888-523-2140.

EGIA will reimburse the contractor the full amount of the approved application via direct deposit within 10 business days of approval.

If your AHRI number isn’t working, it might be due to a typo or it is not in portal as an eligible AHRI number. Double-check that you’re entering the number correctly. If you need further assistance, contact our support team for help. Contact our Distributor Programs Support Team via email at distributorprograms@egia.org or call us at 888-523-2140.

For assistance, you can contact our Distributor Programs Support Team via email at distributorprograms@egia.org or call us at 888-523-2140.